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I am at the moment very frustrated an unhappy with the service I am receiving from you.<br> On 06 April 2016 I sent an email with a query on the documents that you require to accompany the disinvestment form. Ref: CCC***9-<br> I have to date not received a response from you.<br> The email was resent on the 11th and still no reply to date. REF: Ref: --CCC***4<br> It costed me a telephone call to your company to get the information that I wanted.<br> I sent the necessary documentation through yesterday and still you have not acknowledged that you received it.<br> Turns out that I was given the wrong email address.<br> The fact that your customer service is clearly low on your priority list has caused this process to get my money paid to be delayed.<br> Amanda Maseti told me it takes up to 10 working days for it to be completed, the below however states 7. So which one is it? Someone was to phone me yesterday, but hey, still waiting!<br> Please ensure that my money reflects in my bank account today I don't not care for your internal processes and unnecessary red tape which in actual fact should not even be passed down to your customers. The way you handled this is unacceptable.<br> <br> <br>