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I called old mutual finance on the 05/04/2016 for a paid up letter.I spoke to Shannon she told me while i was on the call,that she sent the paid up letter and statements to my email adress that i provide her with.I ended call and came back to my desk.I waited 5mins for the email no emails.I called again from my cellphone i spoke to a diferent consultant she put me through to shannon she was not available she confirm the email on their system it was correct she promise to pass the message to shannon to re-sent me the paid up letter and statements.Till today no one got back to me,I'm still waiting for my paid up letter from Shannon cause she assure me it was sent while online with her.I want this complaint to be forwarded to a manager and i want and apology with my paid up letter.