1 reviews | Active since Jan 2016
INCOMPETENCY TO THE MAX!!!!!!
Took a funeral policy and i cancelled it 2 days later. i received 2 sms confirming the policy had been cancelled. a month later i receive an sms stating that the policy has been re-instated!!!! who gave you authority to re-instate and debit my account? phoned the clueless call center who told me somebody mistakenly re-instated my policy!!!! this is unacceptable. your consultants are desperate for commission which is why they have **********ly re-instated the policy without my knowledge. NEXT STEP IS LEGAL ACTION!!!! STOP ROBBING PEOPLE!!!!
Dear Sash
Thank you for bringing this to our attention.
We apologise for the inconvenience caused in this regard. We will investigate and resolve with you directly.
Regards,
Brent Sellidon
Complaints Management
Best regards,
Dear Sash
Thank you for bringing this to our attention.
We apologise for the inconvenience caused in this regard. We will investigate and resolve with you directly.
Regards,
Brent Sellidon
Complaints Management
Best regards,
Dear Sashlin
I have called but your cell phone number ***) does not leave me the option to leave a voice message.
I have looked into the matter and find that policy 69207P*** was issued on 09 October 2017 and cancelled on 23 October 2017.
A sms was sent in November 2017 confirming that he plan has been cancelled and that you do not enjoy cover under the plan. I do not find another sms confirming that the plan has been issued. Can you please provide the details of the sms? Did it provide a reference number? If yes, can you forward this to me please?
Kind regards,
Brent Sellidon
Complaints Management
Best regards,
Dear Sashlin
I have called but your cell phone number ***) does not leave me the option to leave a voice message.
I have looked into the matter and find that policy 69207P*** was issued on 09 October 2017 and cancelled on 23 October 2017.
A sms was sent in November 2017 confirming that he plan has been cancelled and that you do not enjoy cover under the plan. I do not find another sms confirming that the plan has been issued. Can you please provide the details of the sms? Did it provide a reference number? If yes, can you forward this to me please?
Kind regards,
Brent Sellidon
Complaints Management
Best regards,