1 reviews | Active since Jul 2011
Incompetency from Old Mutual
<p>I have 2 Group Scheme (Funeral covers) with Old Mutual. During the time i took their insurance, i wrote that the debit date should be the 22nd of every month. A few months after that i noticed that they would debit on the the 20th but the funny thing is that the second insurance is debited on the 22nd. I called them several times to fix this and they always promise to correct it but they never do. Now i have a bad record with my bank due to their incompetency.</p> <p>I'm not sure what to do anymore because they tried to deduct again this morning and there were no funds.</p> <p>Policy Number : 69667N ********** 82</p>
I am sorry to hear of the service you experienced. I will investigate and contact you directly.
Kind regards
Carol Olckers
Best regards,
I am sorry to hear of the service you experienced. I will investigate and contact you directly.
Kind regards
Carol Olckers
Best regards,
Dear Nomtandazo
I refer to your complaint of 20 June 2016. I apologise for your service experience.
I confirm that the debit order deduction date was changed to a fixed date. Premiums will be collected on the 22nd of each month.
Kind regards
ColeenAanhuizen
Complaints Management
Best regards,
Dear Nomtandazo
I refer to your complaint of 20 June 2016. I apologise for your service experience.
I confirm that the debit order deduction date was changed to a fixed date. Premiums will be collected on the 22nd of each month.
Kind regards
ColeenAanhuizen
Complaints Management
Best regards,