INCOMPETENCY AT OLD MUSTUAL

For over a year now, i have been complaining about the debit order date that was changed on my profile and its a big inconvenience for me as they are debiting before i get paid and whatever money left in my account is for a purpose. At first i was told no changes can be done over the phone so i was requested to go to a branch near me, i did so but still it didn't change. i have been calling and going to the branch almost every month to get this matter sorted out and i can not reverse the money as it will affect my records at the bank. I asked for the manager but was told i cant speak to him as he is not available but they will get him to call me back, I have head that before and still nothing has changed. I also made the discovery that I'm not the only person with the same issue and the *********** consultant also gave me confirmation for that as she said deduction/debits are being done on a batch not individually. I am highly upset but the lack of communication and dedication they give us as the clients after they get what they want.