Incompetency and inefficiency - Old Mutual

It's been two weeks to date that I'm still trying to obtain funds due to me i.e 09th April to date. I have initially gone to the OM client contact center in Newton, where I had facilitated all of my paperwork. My funds were due within 5 working days, it's almost 15 working days and Old Mutual don't have a clue of what they are doing. Each time i call the OM Client contact center via. their 0860 number, you wait almost 15 minutes to speak to a consultant, and each consultant you speak to gives you a different update. I''m actually sick and tired of dealing with such incompetency and inefficiency on the part of Old Mutual. I was transferred to a clinton Ludewyke (Technical Specialist) who was so rude and I insisted in speaking to a manager, which I requested two days ago with Nosiphiwe, no call received to date. I've been a client with Old Mutual for over twenty years and never ever I had experienced such inefficiency , I'm actually considering moving by short and long term insurance to an alternate service provider, as I can no longer deal with this level of inefficiency from Old Mutual, my greatest concern for me is if I pass on, will OM do the very same to my bereaved family? OM is a disgrace as a insurance company for their poor customer service and process inefficiencies