Incompetency and bad service

I am very dissapointed with Old mutual with the way they have serviced me. Funny enough when their consultants want to sign you up for something they will call you non stop but when its time to deliver service , never. I cancelled an education plan on the 8th of August sent all documents.When I called Monday to do follow up the lady told me everything is fine all documents are correct they will start processing. I waited till Friday the 16th with no communication. I called again and the lady who was assiting me told me my form was missing a policy number. I asked why no one called and told me about this ? She could not answer me. I sent the form again with the policy number and called again to check if all is in order. The 3rd lady I spoke to told me form is incomplete I did not write the type of investment im cancelling . So I added what was missing and she promised to email me once its done . I recieved the email but up until today I have not received my money. What is worse I needed the money for my son's medical bills my child is sitting home now cannot go to school and I cannot take him to the doctore either I do not have funds. If anything happens to my child I will blame Old Mutual Incompetence.

A Njongi