Incompetency

I submitted my claim in November for my provident fund.On the 27th of November a consultant called me to finalise the claim and required my tax number and banking details and said they are waiting for the final contribution so that they can refer the file to Sars.First week of December I called *** to check and they confirmed that contribution has been received. On the 10/12/2019 I called again and they said claim was approved on the 09/12/2019 funds will reflect in my account within 5-7days.Strange enough when I called today the 17/12/2019 they changed the story and said funds will reflect within 3-5 days I don't know why their consultants are telling me different theories.How can I refer people to such an institution that seems not to care especially at this time.I have siblings who are depending on me financially.I won't be surprised if they tell me a different story after 5days.