Incompetence Old Mutual Adm

On the 18 June 2018 i submitted a disinvestment form with all supporting documents (Bank statement with proof of address and copy of ID) then I followed up on the 22 June the lady that i spoke to over the phone she told me that she is processing the my form and i will get the money on the 25 June 2018. i was surprise when i got an email on the 23 June from ZAKHELE VILAKAZI , SENIOR ADMINISTRATOR) saying that i should send my bank statement, when i phoned today i was told that my form was not processed because ZAKHELE made a mistake by requesting a bank statement meaning i wont be getting my money on the 25 June because of incompetence Old mutual Senior Adm