Incompetence of Old Mutual Provident fund staff to manage claim payout

I have put in a claim on my provident fund and was told it would take 20 working days to payout. After 12 working days, I followed up on my claim and was told it was sitting with SARS. I phoned 15 working days into the claim and again was told it was sitting with SARS. I asked the admin department to log a query to find out why it was taking so long. I then continued phoning daily and was kept on being told it is with SARS. On the 20th day, when the funds were supposed to be in my account, I asked to speak to a manager. The manager failed to phone me back, whereby I wasted a further call of my time and held on to speak to him. He advised that his staff member made a mistake with the calculation and that is why it has taken so long, and they resubmitted to SARS thrice. He then calculated the tax himself and has sent through a request. I was then told it could be paid within a day (ANOTHER PROMISE!!!). It is now a further 2 days and I am STILL waiting a call to advise the progress of my claim. The lack of attention to my claim, the *********** staff and the constant promises have left me with NO faith in Old Mutual to administar my funds. There is NO URGENCY, care or concern!!!