Incompetence/ Negligence

I've done a change in beneficiary and a change in my bank account details on the 2nd of August 2023. I got confirmation that all changes has been made from Old Mutual Wealth and my financial advisor. My salary had to be paid into my new banking account details on the 21st of August 2023. Old Mutual Wealth or whoever does the payments paid the money into the wrong banking account details. I have received sms's and emails to confirm the changes that has been made to my investment. I received a call on the 22nd of August 2023 from a consultant which I didn't get the name (‪***‬). Apparently my salary would be paid into my new banking details as provided to them on the 25th August 2023. I haven't received any feedback nor have I received my payment that had to be made to me as promised. I've been told this since Monday 21st August 2023 that they will attend to this matter. I've been told that my funds will be paid into my new account details on the 25th August 2023. I've sent you the proof attached to the previous email. Now you are telling me it's going to take 24-48 hours to attend to my request.