Incompetence due to red tape

After starting the process of changing banking details on 6 October 2025 for a profile my wife holds with Old Mutual for over 30 years, I am now resorting to name and shame. This matter is still not resolved and I can only deduct this issue from burocracy and red tape. Several emails were sent, I visit the national head office full of excuses, a financial advisor got involved (from whom we received better assistance and communication) than any other Old Mutual employee, and several official Old Mutual documents were completed over and over again duplication at its best, we still receive excuses and total incompetence! As mentioned in the beginning of this post, all we want to achieve is changing banking details for a debit order of a life insurance policy. I have now become the biggest ambassador in South Africa to never consider Old Mutual for any form of advice or support. Your level of incompetence has severely surprised me. This message will be spread far and wide!