CH
Chantal H
1 reviews | Active since Jul 2011
19 Jun 2021, 17:19
Incompetence and Terrible Services
This company doesn't deserve a star.. Since 2014 in business with them but their unprofessionalism and pathetic customer service for such a reputable company is so disappointing. They 1stly quote a different ID number and Surname and Initial in my response email. Truly so Dissapointing to speak about a company as big as Old Mutual
Helpful (0)
Replies (6)0
Replies (6)
Old Mutual's replyOfficial
19 Jun 2021, 17:26Good day Chantal
We received your review.
We are sorry to hear about your service experience. We will contact you on Monday to obtain more information regarding your complaint.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
We received your review.
We are sorry to hear about your service experience. We will contact you on Monday to obtain more information regarding your complaint.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
Old Mutual's reply19 Jun 2021, 17:26
Official
Good day Chantal
We received your review.
We are sorry to hear about your service experience. We will contact you on Monday to obtain more information regarding your complaint.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
We received your review.
We are sorry to hear about your service experience. We will contact you on Monday to obtain more information regarding your complaint.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
CH
Chantal H's updateReviewer Update
19 Jun 2021, 17:38I will await your call I actually don't want your apologies to be honest
CH
Chantal H's update19 Jun 2021, 17:38
Reviewer Update
I will await your call I actually don't want your apologies to be honest
Old Mutual's replyOfficial
20 Jun 2021, 14:56Good day Chantal
Thank you for your update.
A complaints assessor will be in touch Monday morning.
Kind regards
Old Mutual Customer Complaints
Thank you for your update.
A complaints assessor will be in touch Monday morning.
Kind regards
Old Mutual Customer Complaints
Old Mutual's reply20 Jun 2021, 14:56
Official
Good day Chantal
Thank you for your update.
A complaints assessor will be in touch Monday morning.
Kind regards
Old Mutual Customer Complaints
Thank you for your update.
A complaints assessor will be in touch Monday morning.
Kind regards
Old Mutual Customer Complaints
CH
Chantal H's updateReviewer Update
24 Jun 2021, 13:16Can you please get back to me urgently.
CH
Chantal H's update24 Jun 2021, 13:16
Reviewer Update
Can you please get back to me urgently.
Old Mutual's replyOfficial
25 Jun 2021, 09:10Good Chantal
I e-mailed you on 23 June 2021 enquiring about your bank statement. I, will, however call you this morning.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
I e-mailed you on 23 June 2021 enquiring about your bank statement. I, will, however call you this morning.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
Old Mutual's reply25 Jun 2021, 09:10
Official
Good Chantal
I e-mailed you on 23 June 2021 enquiring about your bank statement. I, will, however call you this morning.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
I e-mailed you on 23 June 2021 enquiring about your bank statement. I, will, however call you this morning.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
CH
Chantal H's updateReviewer Update
25 Jun 2021, 11:38Hi Coleen
Where was this email sent to? I have checked my mails this morning and nothing?
I have the proof that money went off as I physically went into the bank and they advised me of this so can we please execute this matter, as I believe no further investigations is needed my end.
I await your call.
Chantel
Where was this email sent to? I have checked my mails this morning and nothing?
I have the proof that money went off as I physically went into the bank and they advised me of this so can we please execute this matter, as I believe no further investigations is needed my end.
I await your call.
Chantel
CH
Chantal H's update25 Jun 2021, 11:38
Reviewer Update
Hi Coleen
Where was this email sent to? I have checked my mails this morning and nothing?
I have the proof that money went off as I physically went into the bank and they advised me of this so can we please execute this matter, as I believe no further investigations is needed my end.
I await your call.
Chantel
Where was this email sent to? I have checked my mails this morning and nothing?
I have the proof that money went off as I physically went into the bank and they advised me of this so can we please execute this matter, as I believe no further investigations is needed my end.
I await your call.
Chantel