INCOMPETENCE AND POOR SERVICE DELIVERY

I write this review on behalf of my daughters who lost their dad in April 2021. The incompetence and poor service delivery with regards to their late dad's life cover, is honestly shocking for such a huge, well known and so called "reputable" company. This process has gone well beyond the stipulated period of time (going on 5 months) and my children have been more than patient as well as lenient with Old Mutual. I, for one find this to be totally unprofessional and would personally never recommend this company to anyone ever considering taking up policies or investments with them as they give you nothing but a run around and no positive feedback or correspondence which is rather disappointing as they are very prompt in debiting premiums every month. To be honest, I have many friends and family members that have lost loved ones that had life covers with other insurance companies as well and were paid out in a maximum of 3-4 weeks, yet my children are sitting with this issue with numerous financial difficulties for the past 5 months. We actually had plans for a few investments and a life cover for myself as their only living biological parent but hell no, I will never take it with Old Mutual.... Never!!! As it is unfair that because of their ********* and laxadazical attitude, we as the clients have to play a guessing game with regards to the status of our claim as Old Mutual does not provide any correspondence.

On behalf of my daughters Kabitha Maharaj & Sumishka Maharaj