Incompetence and pathetic service

I app**** for an investment policy at old mutual westgate branch the begining of September 2020 i was assisted by Diana, to my knowledge i was under the impression everything was done above board. First week October i went back just to check if everything was well to my surprise she told me i have to sign for the policy of which i don't know when i was going to do it as she didn't indicate it. Days later i received an SMS stating i was not covered to make matters worse she slept my surname and beneficiary details incorrectly. When i went back again at the branc on the 30the westgate i couldn't be assisted as she was no available since the policy was not yet active no one could assist. I was told she will call me back, i asked to be called back Monday on the 2nd November at 10:30 or 14:00 however, she decided to call me today 3rd round about past 9 in the morning i was at work i told her to call me back she did not do so, not that i expected anything less than that.