TN
Thobile N
1 reviews | Active since Jul 2015
08 Dec 2025, 13:37
Incompetence and lack of easy changig of details
I sent a proof of banking details. They keep send me a link to load documents and cant evwn open. Now my policy has lapsed. I tried calling in butit felt like am calling an emty house with ansering machine. Frustrated yerr
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual's replyOfficial
08 Dec 2025, 14:04Good day Thobile, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply08 Dec 2025, 14:04
Official
Good day Thobile, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management