Incompetence and jo customer service

I had cancelled a SARAF policy I had with Old Mutual in 2014. They then gave me only 1 IRP3 certificate of an amount of R2240. However SARS had issued 2 tax directives for the policy. Soo Old Mutual was supposed to then provide me with a second IRP3 tax certificate of R921 which they never did. The whole of this year I have been calling, sending emails trying to get the second IRP3 tax certificate. Old Mutual is so *********** that they failed to see their own error,they keep telling me they did give me a certificate but it's only one. I had to send them a call recording with a SARS consultant for them to listen and understand that they had to give me 2 certificates instead of the only 1 they gave me. Sadly it's to no help at all. They last communicated with me on November 7th and I had to tell them for the hundred time that I need a second tax certificate from them .

There's one Certificate I did not receive from Old Mutual, in other words, Old Mutual only made 1 IRP3 for me instead of two, because there are two directives where Old Mutual was an Administrator for the SARAF policies I had.

Can I please be sent a certificate for the directive with an amount of R921.

It's really sad and frustrating I can't file my returns because of this, I have money owed to me by SARS but I can't get it because of Old Mutual incompetence