NM
Nonkululeko M
1 reviews | Active since Aug 2019
30 Jun 2025, 18:08
Incompetence
I have since last year September/October requested for a section 14 from Old Mutual. As is I am still waiting for form H and there has not been any communication from Lee-Anne Van Eden regarding Form H that was supposed to have been submit to Allan Gray on 13 June 2025 that was long been requested from them. This is rather frustrating and unprofessional.
Helpful (0)
Replies (11)0
Replies (11)
Old Mutual's replyOfficial
30 Jun 2025, 18:13Good day Nonkululeko M,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply30 Jun 2025, 18:13
Official
Good day Nonkululeko M,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
NM
Nonkululeko M's updateReviewer Update
07 Jul 2025, 13:41Good day
I am still waiting for feedback.
I am still waiting for feedback.
NM
Nonkululeko M's update07 Jul 2025, 13:41
Reviewer Update
Good day
I am still waiting for feedback.
I am still waiting for feedback.
Old Mutual's replyOfficial
07 Jul 2025, 14:35Good day Nonkululeko,
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply07 Jul 2025, 14:35
Official
Good day Nonkululeko,
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
NM
Nonkululeko M's updateReviewer Update
16 Jul 2025, 11:25Good day
I am still waiting for your feedback.
I am still waiting for your feedback.
NM
Nonkululeko M's update16 Jul 2025, 11:25
Reviewer Update
Good day
I am still waiting for your feedback.
I am still waiting for your feedback.
Old Mutual's replyOfficial
16 Jul 2025, 12:43Hi Nonkululeko
Further communication and update will be via email.
Thank you for your patience.
Regards,
Old Mutual Complaints Management
Further communication and update will be via email.
Thank you for your patience.
Regards,
Old Mutual Complaints Management
Old Mutual's reply16 Jul 2025, 12:43
Official
Hi Nonkululeko
Further communication and update will be via email.
Thank you for your patience.
Regards,
Old Mutual Complaints Management
Further communication and update will be via email.
Thank you for your patience.
Regards,
Old Mutual Complaints Management
NM
Nonkululeko M's updateReviewer Update
24 Jul 2025, 14:38Good day
To date there hasn't been any email from Old Mutual and no means of communication. Why I don't know. Should I involve the ombuds because it is obvious that this is not attended to..
Nonkululeko
To date there hasn't been any email from Old Mutual and no means of communication. Why I don't know. Should I involve the ombuds because it is obvious that this is not attended to..
Nonkululeko
NM
Nonkululeko M's update24 Jul 2025, 14:38
Reviewer Update
Good day
To date there hasn't been any email from Old Mutual and no means of communication. Why I don't know. Should I involve the ombuds because it is obvious that this is not attended to..
Nonkululeko
To date there hasn't been any email from Old Mutual and no means of communication. Why I don't know. Should I involve the ombuds because it is obvious that this is not attended to..
Nonkululeko
Old Mutual's replyOfficial
24 Jul 2025, 18:19Hi Nonkululeko,
Thank you for making contact. We can assure you that we are following up regarding this.
Thank you for your patience.
Regards,
Old Mutual Complaints Management
Thank you for making contact. We can assure you that we are following up regarding this.
Thank you for your patience.
Regards,
Old Mutual Complaints Management
Old Mutual's reply24 Jul 2025, 18:19
Official
Hi Nonkululeko,
Thank you for making contact. We can assure you that we are following up regarding this.
Thank you for your patience.
Regards,
Old Mutual Complaints Management
Thank you for making contact. We can assure you that we are following up regarding this.
Thank you for your patience.
Regards,
Old Mutual Complaints Management
NM
Nonkululeko M's updateReviewer Update
02 Sept 2025, 19:44Good day
Reference:
***
On 12 August 2025 we attached is the signed Form H and bank details for the transfer from Old Mutual to the Allan Gray Retirement Annuity Fund.
Please send a signed Form J and tax directive details so that my retirement investment can be completed also include Appendix 6- transfer schedule.
Reference:
***
On 12 August 2025 we attached is the signed Form H and bank details for the transfer from Old Mutual to the Allan Gray Retirement Annuity Fund.
Please send a signed Form J and tax directive details so that my retirement investment can be completed also include Appendix 6- transfer schedule.
NM
Nonkululeko M's update02 Sept 2025, 19:44
Reviewer Update
Good day
Reference:
***
On 12 August 2025 we attached is the signed Form H and bank details for the transfer from Old Mutual to the Allan Gray Retirement Annuity Fund.
Please send a signed Form J and tax directive details so that my retirement investment can be completed also include Appendix 6- transfer schedule.
Reference:
***
On 12 August 2025 we attached is the signed Form H and bank details for the transfer from Old Mutual to the Allan Gray Retirement Annuity Fund.
Please send a signed Form J and tax directive details so that my retirement investment can be completed also include Appendix 6- transfer schedule.
NM
Nonkululeko M's updateReviewer Update
04 Sept 2025, 16:53Hi.
Reference:
***
On 12 August 2025 we attached is the signed Form H and bank details for the transfer from Old Mutual to the Allan Gray Retirement Annuity Fund.
Please escalate this request as the existing Form H is 18 days away from expiring.
Requesting Form J and tax directive details
This is friendly reminder to please send us the signed Form J and tax directive details so that we can proceed to finalise the client’s retirement investment. Please include the Appendix 6 - Transfer Schedule.
Reference:
***
On 12 August 2025 we attached is the signed Form H and bank details for the transfer from Old Mutual to the Allan Gray Retirement Annuity Fund.
Please escalate this request as the existing Form H is 18 days away from expiring.
Requesting Form J and tax directive details
This is friendly reminder to please send us the signed Form J and tax directive details so that we can proceed to finalise the client’s retirement investment. Please include the Appendix 6 - Transfer Schedule.
NM
Nonkululeko M's update04 Sept 2025, 16:53
Reviewer Update
Hi.
Reference:
***
On 12 August 2025 we attached is the signed Form H and bank details for the transfer from Old Mutual to the Allan Gray Retirement Annuity Fund.
Please escalate this request as the existing Form H is 18 days away from expiring.
Requesting Form J and tax directive details
This is friendly reminder to please send us the signed Form J and tax directive details so that we can proceed to finalise the client’s retirement investment. Please include the Appendix 6 - Transfer Schedule.
Reference:
***
On 12 August 2025 we attached is the signed Form H and bank details for the transfer from Old Mutual to the Allan Gray Retirement Annuity Fund.
Please escalate this request as the existing Form H is 18 days away from expiring.
Requesting Form J and tax directive details
This is friendly reminder to please send us the signed Form J and tax directive details so that we can proceed to finalise the client’s retirement investment. Please include the Appendix 6 - Transfer Schedule.
Old Mutual's replyOfficial
05 Sept 2025, 07:07Hi Nonkululeko, thank you very much for your message to us. We appreciate you taking the time to contact us about this. We want to let you know that we are currently following up on this matter you raised. We will be in touch with you again, to provide you with an update.
We appreciate your patience.
Regards,
Old Mutual Complaints Management
We appreciate your patience.
Regards,
Old Mutual Complaints Management
Old Mutual's reply05 Sept 2025, 07:07
Official
Hi Nonkululeko, thank you very much for your message to us. We appreciate you taking the time to contact us about this. We want to let you know that we are currently following up on this matter you raised. We will be in touch with you again, to provide you with an update.
We appreciate your patience.
Regards,
Old Mutual Complaints Management
We appreciate your patience.
Regards,
Old Mutual Complaints Management
NM
Nonkululeko M's updateReviewer Update
15 Sept 2025, 10:39How long till I get feedback regarding my enquiry?
NM
Nonkululeko M's update15 Sept 2025, 10:39
Reviewer Update
How long till I get feedback regarding my enquiry?