Incompetence

I have a complaint with old mutual. I sent an email informing them about a change of bank details from Capitec to FNB and instructed them to change accordingly and my request was clear that for the loan account, but someone decided to change my funeral cover payment method from stop order to debit order and there was no instruction from me to do that. I called when I got a debit check and the person that I spoke to advised they will send a cancellation for the debit order, to my surprise there are no deductions for April on my stop order. I demand that you reinstate all the premiums to be debited by stop order immediately for April and months after that. Persal number ***9 Regards

Thulani Mkrola Cell: ***