Incompetence
<p>I have a paid up annuity with Old Mutual and for the last 18 months my benefits has GROWN by -0.05%. If you take COMPOUND INTEREST into account then I will have 0 benefit in 10 years. I have been trying to transfer my benefits to another company for months on end. There is NO link on their website to download the documentation I need. After emailing numerous times and them calling back, the ONLY answer I get is "SORRY WRONG DEPARTMENT" Can Any OLD MUTUAL representative please send the documentation or direct me to the correct place and/or person in the "RIGHT DEPARTMENT"</p>
Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.
Kind regards
Belinda Hunt
Complaints Management
Best regards,
Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.
Kind regards
Belinda Hunt
Complaints Management
Best regards,
Dear jacques-deysel
I have received the following information from our Section 14 transfer manager and attach the necessary.
Should you have any questions on this, please forward it directly to ***************and copy myself on your mail and I will ensure it receives urgent attention.
All instructions are contained in here. I have given feedback regarding the wording on our website and we are reviewing this.
Kind regards
Belinda Hunt
Best regards,
Dear jacques-deysel
I have received the following information from our Section 14 transfer manager and attach the necessary.
Should you have any questions on this, please forward it directly to ***************and copy myself on your mail and I will ensure it receives urgent attention.
All instructions are contained in here. I have given feedback regarding the wording on our website and we are reviewing this.
Kind regards
Belinda Hunt
Best regards,