Incompentency

<p><span style="color: #000000; font-family: sans-serif; font-size: medium;">Hi there</span></p> <div id="yMail_cursorElementTracker_0. ********** ********** 88" style="color: #000000; font-family: sans-serif; font-size: medium;"> </div> <div id="yMail_cursorElementTracker_0. ********** ********** 88" style="color: #000000; font-family: sans-serif; font-size: medium;">On the 17th of August 2016, forms for the surrendering of my annuity were handed to a consultant by the name of Michael at the Old Mutual branch at Carnival Mall. He then assured my husband that the money will then be paid out within 10 to 15 days which took us to the 30th of August 2016. My husband then had to give Michael another form & told us that if the money was not in the account by the 5th, we need to go back to him(Michael) which my husband duly did. Now suddenly I have to refill in the form that was given to Michael the previous week. We were then told again that he(Michael)was going to get it sorted out so that the money will be paid out by the 7th. When my husband went to see him, we were now told that it id going to take another 7 to 14 days. </div> <div id="yMail_cursorElementTracker_0. ********** ********** 88" style="color: #000000; font-family: sans-serif; font-size: medium;"> </div> <div id="yMail_cursorElementTracker_0. ********** ********** 88" style="color: #000000; font-family: sans-serif; font-size: medium;">I then phoned and wanted to speak to Michael. I could hear how the receptionist spoke to Michael who then told me he was in the kitchen having a meeting with the manager. I then wanted to speak to the manager and suddenly I was put through to Michael. I spoke to Michael and then asked to be put through to the manager. Michael's manager was suddenly not in but at a different branch at which we couldn't get hold of him either. </div> <div id="yMail_cursorElementTracker_0. ********** ********** 88" style="color: #000000; font-family: sans-serif; font-size: medium;"> </div> <div id="yMail_cursorElementTracker_0. ********** ********** 88" style="color: #000000; font-family: sans-serif; font-size: medium;">This is so pathetic. Why promise things they cannot stick to. No matter what Old Mutual does, I need that money in my account by tomorrow.</div> <div id="yMail_cursorElementTracker_0. ********** ********** 88" style="color: #000000; font-family: sans-serif; font-size: medium;"> </div> <div id="yMail_cursorElementTracker_0. ********** ********** 88" style="color: #000000; font-family: sans-serif; font-size: medium;">Is this the type of service one gets now. After all it is my money, not Michael's or Old Mutual's.</div> <div id="yMail_cursorElementTracker_0. ********** ********** 88" style="color: #000000; font-family: sans-serif; font-size: medium;"> </div> <div id="yMail_cursorElementTracker_0. ********** ********** 88" style="color: #000000; font-family: sans-serif; font-size: medium;">Your help would be greatly appreciated</div> <div id="yMail_cursorElementTracker_0. ********** ********** 88" style="color: #000000; font-family: sans-serif; font-size: medium;">Many thanks</div> <div id="yMail_cursorElementTracker_0. ********** ********** 88" style="color: #000000; font-family: sans-serif; font-size: medium;">Mandy</div>