INACTIVE POLICY WHILE PAYMENT IS UP TO DATE

We have a query regarding our policy that's now inactive from February although payments are up to date. The monthly fees are collected through our employer who has in return sent through the POP to Old Mutual and to date nothing has been done. This query has gone through too many departments and no one is able to assist. Its like no one wants to take responsibility!!!!We are being sent from pillar to post. I would like this matter to be resolved and the policy re-instated because payments are still being received from the employer.