In need of urgent intervention from Old Mutual higher management

I’m utterly disappointed at the service of Old mutual. My husband passed away on the 21st of April, I’m suppose to be burying him tomorrow but I have no funds to go ahead with the burial. From the 24th of April I have been going to the old mutual port Shepstone branch (on a daily basis) as I have a policy with them, I was promised the money will be deposited on that same day on the 24th of April as I leave the branch and was given a black card up until today I have not received any money . It’s been 7 days being told the money will be in my account and nothing up until this day, I went again today, 30/04/2025 spoke with the manager who promised to contact me himself at 12 O’clock but did not do that, I called him at 14:00 to be told he is in a meeting and will call me back. I believe they have knocked off from work and I’m left all alone now knowing how to bury my husband tomorrow and I know for sure no-one from the branch will be contacting me to sort out my crisis. I kindly request higher management to intervene. My name is Vatani Bilibane My Qoute policy number is ***9 , reference number is CEB*** , Id number ***. My contact number +***9 / +***4