In competency is rife at Old Mutual

Having changed jobs in July 2019, I needed my Pension and Provident funds changed as well. Since beginning the change of my Provident fund in mid July, Old Mutual have not been able to transfer the funds to my new employers provident fund. And there was no communication of any kind to advise what was going on. Instead the ***********s at Old Mutual rely on customers phoning in to determine the status and thereafter advise them on Old Mutual only trying to get in touch with fund administrators at the new fund on 14 Aug and then on 28 Aug but with no joy.

Thereafter I find out that despite providing clear instructions that my Pension fund was to be transferred to another company, I find out that Old Mutual is trying to transfer it into my new companies provident fund despite being absolutely clear as to which company this should move to and providing my brokers details.

Is this the type of Incompetency that Old Mutual accepts?

Ridiculous, disappointing and disillusioning.