Improve your call center please

I'm a very disappointed client, I called the helpline to get assistance with resetting my app login details and get information on my education plan. Motho bare ke Bulelo was so disengaged ,1.when I take my airtime and call the helpline it mean I couldn't help myself ,so I must not get a stupid question like why didn't you press forgot password. 2.Im put on hold until the call is dropped because motho akitsi o bona doing his/her job ele doing me a favor nah. 3. So I'm still not assisted,should I now use my airtime again to call that call centre where I will be answered by somebody who sounds like they where sleeping or should I start searching for another service provider?

Your response in this regard will be highly appreciated