Impossibly slow encashment

Item: Old Mutual
Rating: 1
Author: Frederick M

<p>Been waiting three/3 weeks! to encash a bond. Delaying tactics include asking for information they have already.</p> <p>This is impossibly slow.</p>

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Replies (2)

Old Mutual's replyOfficial

21 Jun 2016, 12:26

Good day ericmcintosh

Thank you for the review.

We will investigate and resolve with you directly.

Regards,

Belinda Hunt

Old Mutual's reply21 Jun 2016, 12:26

Official

Good day ericmcintosh

Thank you for the review.

We will investigate and resolve with you directly.

Regards,

Belinda Hunt

Old Mutual's replyOfficial

25 Jun 2016, 12:13

Dear Mr McIntosh

I refer to my previous request for this.

Please can you provide me with your policy/investment number or your identity number so that I can trace the case and investigate the delay for you.

Kind regards
Belinda Hunt

Old Mutual's reply25 Jun 2016, 12:13

Official

Dear Mr McIntosh

I refer to my previous request for this.

Please can you provide me with your policy/investment number or your identity number so that I can trace the case and investigate the delay for you.

Kind regards
Belinda Hunt