Impossible to get definite date for payout.

I have been trying since 26 June to get my payout from Old Mutual. After many false promises and lies being told of the date of the payout I am happy to say that today the payout was finally made. After paying my premiums religiously for the last 16 years I am glad to say that I do not have to call another OLD MUTUAL call centre ever again!<br> If only in a perfect world you could call the OM call centre and be told when something would happen and it would actually happen then you could proceed to the next step. In my experience on every call to OM, I was continually speaking to someone different and would have to regurgitate the entire story of the history of my policy journey up to that particular point. <br> If the person did not like my story I would be put on hold or even worse - disconnected. I would then phone back completing all the security check only to be apologised to and have to retell my story all over again.<br> The answers I received about the progress of my payout would vary from person to person. Often on my 2nd call of the day (a different operator this time) I would be given a completely different answer and a different date. <br> It has been a terrible roller coaster ride!