nX
nina X
1 reviews | Active since Jun 2022
08 Jun 2022, 12:33
Impossible to do business with Old Mutual
It is impossible to do business with Old Mutual. I'm still waiting for any feedback on my clients change of beneficiary for one of her policies. It's just been over a month of sending 4 follow up emails, which they just send the same automatic reply. It's impossible to get through to someone when calling- nobody answers the phone.- EVER.
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Replies (2)nX
nina X's updateReviewer Update
10 Jun 2022, 09:46Good day
Can you please get back to me with the change of beneficiary % on my clients policy?
You were very fast with replies on the 8th of June and now I'm following up again.
A simple instruction like this can't take a month to be completed.
Hope to hear from you soon.
Can you please get back to me with the change of beneficiary % on my clients policy?
You were very fast with replies on the 8th of June and now I'm following up again.
A simple instruction like this can't take a month to be completed.
Hope to hear from you soon.
nX
nina X's update10 Jun 2022, 09:46
Reviewer Update
Good day
Can you please get back to me with the change of beneficiary % on my clients policy?
You were very fast with replies on the 8th of June and now I'm following up again.
A simple instruction like this can't take a month to be completed.
Hope to hear from you soon.
Can you please get back to me with the change of beneficiary % on my clients policy?
You were very fast with replies on the 8th of June and now I'm following up again.
A simple instruction like this can't take a month to be completed.
Hope to hear from you soon.
Old Mutual's replyOfficial
10 Jun 2022, 10:25Good day Nina
We received your update. The complaints assessor will be in touch.
Kind regards
Old Mutual Customer Complaints
We received your update. The complaints assessor will be in touch.
Kind regards
Old Mutual Customer Complaints
Old Mutual's reply10 Jun 2022, 10:25
Official
Good day Nina
We received your update. The complaints assessor will be in touch.
Kind regards
Old Mutual Customer Complaints
We received your update. The complaints assessor will be in touch.
Kind regards
Old Mutual Customer Complaints