IMPOSSIBLE TO CLOSE ACCOUNT

You people called me for 2 in 1 Savings account. Everything was seamless and paperless, and now when I am cancelling the account, you are now asking me to complete load bull**** documents, asking me for this and that... everything certified. Why didn't you ask for these when I was joining?

Why can't this be paperless like it was when I was joining? What the hell!

You have now returned a form I have sent you with my details telling me you can't process my money because I didn't tick cancel nor wrote polity number on the form - yet, you have all such details in your records and my instruction was clear to you that I WANNA CLOSE THE ACCOUNT.

I want my money. Cancel the account. Here are my details.

[MFCVR ********** ] - REF: --GSENQ ********** --69345SB ********** 6- surrender.

Just close the account and pay my money back.