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Phuti M
1 reviews | Active since Sept 2025
16 Sept 2025, 06:59
Immediate payment that never reflected
I made an immediate payment to Capitec account to pay my debit orders, and it never reflected. I made it on the 15/09/2025 around 4am. I waited thinking it will reflect midnight, it's been 27 hours already. My money is hanging somewhere and I need it in my account
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Old Mutual's replyOfficial
16 Sept 2025, 07:09Good day Phuti M, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply16 Sept 2025, 07:09
Official
Good day Phuti M, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,