I'm not a dog Old Mutual!

Old Mutual is not Home Affairs!

Old Mutual is not the same as I remembered when I joined them 15 years ago! Today they are negligent and refuse to listen to their clients. Maybe they do not understand that I am saving my funds with them and not applying for an ID. I missed a retirement premium and tried to resolve the matter with Old Mutual. Every single contact number is a f**** to make their clients pay for service! But when you request a call back for a new policy, they call you immediately. I proved this many times and now they refuse to take my calls. They also state that as a client, you may request a copy of the call anytime. How? Just try and ask them this and see if it ever was done, ever? They even refused to send a copy of my calls to their own QA department for review. All I wanted was to get my debit order resolved and my policy up to date. I have now turned to Hello Peter in order for them to help me and treat me like a person. I have been with Old Mutual forever and like I love Coke, I loved Old Mutual. My decision is now to find a company that cares and appreciates my business. Even their walk-in centres are worst than dealing with Home Affairs. Rude and arrogant staff who think they doing their clients a favour.

It is with great sadness that the staff of Old Mutual have no idea who they are working for. Bunch of uncaring and self-absorbed people. Where are the Old Mutual people who made this place great? The staff there are destroying this place and I will not be a part of this.

If the owner of the policy cannot get any assistance with a financial matter, who can?

Very unhappy and sad my Old Mutual is uncaring and does not appreciate me for showing my loyalty over the years.

Your service is terrible and I hope all my calls are pulled so your QA can either say I'm a fool or you guys need more training. Maybe the CEO needs to explain to his workers who Old Mutual is and why they are there today? They rejected all my calls and were convinced I would just go away and keep quiet. The banking ombudsman is next to hear how terrible Old Mutual are treating people.

Nizar