I’m being ********** !!!

I had requested to cancel my policies due to their high prices I was being charged for life cover and funeral policy. I made a request on the 3rd of May till today I have no received any feedback on my request and what gets to me, on the 25th they make a debit for these policies... my biggest bet is that the cancellation will happen after thy have made their final debit. I made the request on the 3rd to avoid another debit from them. This is exactly what Avbob did when I requested to cancel. Why can’t they just be efficient ????????????