LP
Lulama P
1 reviews | Active since Sept 2025
09 Sept 2025, 13:34
I'm being ignored
I am a pensioner and have tried several times to get answers from Old Mutual about my account, but there has been no feedback or follow-up, every attempt to reach out is met with silence.
The lack of communication is unacceptable and has left me anxious and distressed. It feels as though customers, especially pensioners, do not matter to Old Mutual as the discrepancy in amounts taken from my retirement fund is huge and no one cares to explain anything to me.
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Old Mutual's replyOfficial
09 Sept 2025, 14:41Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply09 Sept 2025, 14:41
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management