Illiteracy of Old Mutual Staff - Employ Foreigners - really tired of Dictating & emailing to Man @ Old Mutuall t

CAN THE STAFF OF OLD MUTUAL PLEASE WAKE UP ? WHAT IS THIS LETTER BELOW IMPLYING ? I have 2 Group Schemes Policies + Green Light + Superfund with Old Mutual! What the F…. wrong with OldMutual. Please contact other Insurance Groups for help as this is very complicating for Old Mutual! Please read to the e-mail sent to me ?????