Illiteracy and Stupidity of Old Mutual

Please investigate and monitor my policy 69176N*** - Phoolmathie Singh. I was given a PAYMENT HOLIDAY on my Policy from June 2021 to November 2021 which is 6 Months. To confirm, I approached 2 branches of Jhb CBD and Jhb The Glen Branch. Approval letters are attached informing me my payment re-starts from 01 December 2021. Now I get a call from from Old Mutual call center stating my Policy is in arrears, although I made payment for December 2021 and January 2022? What the F... is going on with Old Mutual??? Policy is about 8 to 10yrs old!!!

Can someone educated enough resolve this issue as I am to forward this complaint onto Hello Peter.

Mr Singh

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