Ill treated at the reception at JUMBO MALL WITBANK.

24 August 2026 i visited old mutual at JUMBO MALL WITBANK. I entered and rang the bell since there was no one. Lady wearing black headband and black short weave came we greeted and i asked to check my policies and to get tax certificate. She asked for my ID and i said i have drivers licence. She punched in the computer and she said she needs ID to get into system. Then she asked im using app or watsapp and respondes app. As I was trying to get into app i even asked her is the network slow inside and she said are you using your data or wifi and responded data. As im still busy in my phone with slow network she recieves a call and she answers a video call while im still standing waiting for her to finish. After she is done she tells me to save watsapp number only to find i tried to download the certicate but i couldnt. So i respond and said Eish WhatsApp still takes me to Internet. Then she start, im soo rude with a shock rude with what she said she saw me even when i entered i had attitude or mybe im having problems i must not come with my problems to her infact im boring her. I still asked her im boring you with what exactly she said i must be a pleasind and welcoming client. I told her if I was a bad client i was supposed to complain abour inconvience of her recieving vodeo call while client is there. Honestly im so disappointed by this lady she didn't even itroduce herself so i dont even recall the name. I visted branch around half past 3 pm. If there are tapes or camera evidence i wish the management can sit and analyse this situation. Very dissappointed and no one deserve to ill teeated for just asking service.