Ignoring of enquiries

Good day,

I am Struggling to contact the Old Mutual Super Fund team, when a consultant finally rep**** to my first enquiry (which took two days to begin with) after that I have sent daily follow ups (which none have been responded to) for a week, logged new enquiries (again which none have been responded to) for another week

Honestly how is this acceptable that the consultants can just ignore the request that clients put through?