Ignoring Clients While Policies Lapse?

I am beyond frustrated with the complete lack of response from Old Mutual regarding my son’s University Plan.

Since yesterday, I have made multiple attempts to contact your call centre on ***. My first call was at 08h20 yesterday morning. I remained on hold for 10 minutes and 49 seconds with no answer until my airtime ran out. I tried again this morning at 11h30, and once again held for 10 minutes and 49 seconds before my airtime was depleted and the call was cut. This is unacceptable. It is clear that calls are simply not being answered.

In addition to this, I submitted a request via your website for a call back. To date, no one has contacted me. Not even an acknowledgement.

This matter is urgent. My son’s policy premium did not debit as agreed, and I need immediate clarity on:

- Why the premium was not collected

- Whether this has affected the status or benefits of the policy

- How I am expected to make up this unpaid premium

This is a financial product linked to my child’s education. I expect far better service and responsiveness from an institution of your size and reputation.

I require urgent assistance and a call back as soon as possible.

Anthony Blignault