IGNORES COMPLAINTS

I laid a complaint the first time regarding the rewards programme for not providing all the information. I then laid a second complaint as the staff member I spoke to did not give me her name and said she checked my profile without asking if she cagon use my id. then she then got rude when I said it is ******* as she didnt ask me to go through my personal information. Old Mutual has now opted to ignore my complaint when I mention they doing something ******* but she could not give me info off my own personal profile.