GN
GoneMaverick N
1 reviews | Active since Aug 2022
21 Jun 2025, 08:40
Ignored request for contact
Guys, I emailed a request to change my debit order details to my new bank account on 29 May and Lulama Bless | Service Centre Agent only responded on 16 June to say I'd be contacted but there's been no contact from yourselves. I have stopped the debit order mandate at my old bank as that account is being closed. The next thing you'll be declining my claims for the policy being in arrears. Not good😏
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Old Mutual's replyOfficial
22 Jun 2025, 14:42Thank you for your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply22 Jun 2025, 14:42
Official
Thank you for your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,