Ignore client instructions

Item: Old Mutual
Rating: 1
Author: Derren P

<p>On the 5th May I emailed a signed letter of instruction to the Old Mutual Service Centre and it was acknowledged. The instruction was to cancel the automatic premium increase on my retirement annuity. Today, when I check my bank account, I see the increase was NOT cancelled. So now what? Does the client matter at Old Mutual... clearly not.</p>

Helpful (0)

Replies (3)

Old Mutual's replyOfficial

07 Jun 2016, 07:23

Hi Derren,

Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.

Kind regards

Carol Olckers

Best regards,

Old Mutual's reply07 Jun 2016, 07:23

Official

Hi Derren,

Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.

Kind regards

Carol Olckers

Best regards,

Old Mutual's replyOfficial

23 Jun 2016, 12:41

HI Darren

I refer to my email confirming that our records have been corrected and that the difference will be refunded to you.

Please contact me, should you require any further assistance.

Regards

Carol Olckers

Complaints Assessor

Best regards,

Old Mutual's reply23 Jun 2016, 12:41

Official

HI Darren

I refer to my email confirming that our records have been corrected and that the difference will be refunded to you.

Please contact me, should you require any further assistance.

Regards

Carol Olckers

Complaints Assessor

Best regards,

Derren P's updateReviewer Update

23 Jun 2016, 13:11

Thanks for resolving the issue. Just unfortunate that it happened in the first place.

Derren P's update23 Jun 2016, 13:11

Reviewer Update

Thanks for resolving the issue. Just unfortunate that it happened in the first place.

Ignore client instructions

About

Community

Businesses

Follow Us