If you want to withdraw from an Old Mutual investment ... don't hold your breath

I submitted forms to withdraw from an investment on 5 April 2023, and phoned several times to check on progress. I was told to wait 9 working days for payment (much much longer than other insurers take!!!) And phoned for another update on the 9th working day only to be told my account was not compliant. No communication before that. Nil. Nada.

I submitted the compliance form on Thursday 20th (working day 9) and have not received a response. When I tried to call today (working day 11 post submission) for an update, I was cut off 3 times.

Needless to say I am not impressed at their complete lack of communication, and of their lack of care for someone who's been their customer since the early 1990s.