IF YOU DON'T KNOW WHAT CUSTOMER SERVICE IS - STOP OFFERING FALSE SERVICE TO PEOPLE

Old mutual is really a bad service provider for individuals and corporate. I wonder what is in the heads of people who still join them.

I only have an sms that says your claim will be paid within 2-3 working days. This was last week Friday 07/02/2025.

Today is the 4th day and there is no payment. Guess what, cause they decided to capture what they like. Did they communicate to me the error that they did, no. They kept quiet. I had to enquire as to why my claim was not paid only to discover it has been revised for some authorization again.

But when the claim was submitted and all documentation was submitted to them, they confirmed to have verified and checked everything in January. What did they actually verify. I want to know really.

Even today after the days that is beyond their own specified time has lapsed, they have not even taken an innitiative to call me and let me know what the delays are and when are they anticipating to make the payment.

Imagine then if you die and have a will or a life cover or anything that they need to process when you are dead. Your beneficiaries will be given the run around, incompetence that they give to customers and quite frankly no customer service or accountability. I cannot believe this.

The shocking part is that they will tell you to track your claim via the whatsapp and the app or the sms functions that all are not working. Like really. how do you expect clients or customers to perform their own self service if these platforms are not working. why are they not working. what really works with your organization. your staff works in reverse that causes unfortunate feelings to your customers. the technology is incompletely defined or designed or completely not working. In this ERA of online business apps.

yhooo