If you are a client do not disturb us we are too busy for you.

I have the misfortune of trying to get my late fater in laws estate wrapped up by Old Mutual Trust, this is a very simple estate, no great value everything bequethed to his wife. Going into six months and while I do not expect this to be wrapped up yet I would have expected progress to be made. In the first instance the bank accounts where frozen once we had handed in all the required documents. One document being that the short term insurance on the vehicle must be continued, that has not happened and the insurance has now been cancelled due to non payment as the executors have not arranged payment and the bank account is frozen. Second instance my mother in law requested and advance payment from the estate as she cannot get by on her other income, we followed the procedure and yes again nothing has happened. The original person dealing with the estate has left the company and the supervisor has all the excuses why nothing has been done since, she is rude and unhelpful whenever contacted and still has not appointed a person to work on this case, in the interim who cares about the client obviously not Old Mutual.