If the company doesn't uplift the standard they will lose customers

I have a bad experience with old mutual as a matter of facts I am going to cancel all my policies with the company. The level of service is poor, they didn't take my needs seriously as I surrendered my retirement annuity it's been a month now doing the same thing calling the company doing the same thing over and over again. The last time I called they said my money will reflect in my account within 2 working days but now it's been a week and I haven't received my money...