If I could give a 0 for ratings I would

Good day

This response is very generic. I am very alarmed that today the 23rd of Jan 2025. There are multiple people with the same complaint and the same duration of time as mine. This is highly unacceptable and I can't accept this as a response. Since I have been bamboozled by every person at Old Mutual I have dealt with since November last year.

For such a big company who claims to be the leaders in their field how is this the way clients are being dealt with? I have reached emailed the ombudsman already. I want this issue resolved ASAP. As I have heard of clients that have app**** for withdrawal from their savings pot in September last year and to date still hasn't received the funds. As previously stated I am in another country and this is really frustrating.

I have since been assigned someone from the complaints department and another 2 emails received from the previous people I have dealt with one stating my claim is being rushed to be finalized but still no date but 3 months ago it was so easy to say 15 days and then 30 days. The other one saying that there is an IT issue and the claim can't be finalized.
How is it possible that people working for the same company are giving me such conflicting responses???

Hi

Thank you for this but it honestly isn't good enough. As I have done everything on my part and the promises made to me were the process takes 30 days max.

You guys haven't upheld anything on your end. The best resolution is that everything is resolved by Monday 27 Jan 2025 latest Tuesday. Or I will find another way to escalate this issue.

I am already busy with my next steps. This matter has become so ridiculous now. I am not frustrated anymore I am angry that this is still not resolved. I had such trust in Old Mutual but now I am done all you big companies do is give people the runaround and expect us to just lie down quietly and just accept this bad service. Our premiums are paid on time, procedures followed but Old Mutual just doesn't do what they promise.

I was giving grace as it's the 2 pot system and it's new but this really isn't on anymore. I am living abroad now for 3 months. I have my residence permit already, bank accounts sorted, got taxed too much and already got the returns but this one claim is taking so long and no one can tell you anything about where exactly the hold up is?? Seriously how is this possible ????

I am a very patient person really but don't push me this is the only thing still messing me around in SA I can't even close my bank account yet either. One process holding everything up for me . If it wasn't happening to me I wouldn't believe all these complaints about Old Mutual on Hello Peter.

I hope you will honor this because I don't want to go to any other routes but if by tomorrow this isn't resolved I will be taking further steps. The ombudsman is also investigating this matter.

Did you not read what I just sent it states that I got reply and the reply is the same thing I have been told

This is the worst service I have ever received you people are making me physically ill. I had a brain tumor and I am supposed to remain calm but this is really giving me a headache and I can't get out of bed without assistance. I might just be a number to you but I take people's promises very seriously and this is not on how do you think it's ok to treat people like this

I have sent them an email as well but they won't be responding for the remained of the day this has been my experience. I will probably get a response on Thursday or Friday even Saturday. So eventhough you are not helpful this is an instant response.

I have given up on this platitudes because it's getting me nowhere these generic responses on Hello Peter and the same email received every so often is not getting my issue resolved..I keep getting told it's getting escalated but at this point it seems like it's being escalated to the clouds or it's just something you tell everyone to keep them quiet.

I am moving on to other options available to me because like I knew whoever told me that this issue will be resolved today was just making another empty promise. I will not be leaving this matter as is.

I have already been in touch with one of your complaints assesors. Said person only introduced himself and I haven't heard back from him since.

That was last week sometime

Just as I predicted no response from either department yet. The complaints assessor I spoke to last week hasn't even bothered to respond to any of my emails. No new assessor has been assigned and the claims department has responded. Which means the escalation like I assumed is none existent.

Let's see how this goes since I get the feeling that this issue is still not going to be resolved by next week. I will be back here with some more platitudes

As expected today is done and still no word from anyone the complaints assessor or the claims people

What does as soon as possible mean at this point because on Saturday I was told that it will be resolved by today

All I can do is wait and believe that you will honor whatever was promised now. This is so far beyond bad customer service I feel sorry for ever standing up for Old Mutual when I heard people complaining and bad mouthing the company.

I honestly don't believe you people anymore. I have no patience left. I still have no idea by when the money will be in my account all I keep hearing is you working closely with the team to get the matter resolved. All this sounds like **** responses and it's the same things everyone has been told. I have gone through every single review on here and this is what I have seen.
How is it possible that after 3 months I still have no idea what is happening?
You people really don't do right by your customers.

Also I haven't received a response from the claims people or the assessor which you promised that I would be contacted yesterday and then it was today. To date nothing. If you trying to call and say that I couldn't be contacted please remember I am not in SA and the dialing code needs to be used

After not receiving any feedback I have managed to make a call because I can't keep bring **** to like this. I want this issue resolved today

And just like that I get an email saying my claim has been canceled and I must resubmit. After fighting for 3 months..... No explanation nothing

Did you not just read what I said my claim has been canceled according to Kristin Robert's the woman I have been dealing with and she said i must resubmit on the portal which I can't even do because it says acces denied

After waiting so long this is the response I am getting this is bull**** really. How the hell is this the way you do things

Whatever just more lies on top of lies.

I just got through to someone at superfund very helpful Connor Sparks, he told me that employees of Old Mutual are not allowed to cancel the claims. He also said after a day of getting an email saying everything is fine and submitted now to get an email saying it's canceled is very strange.

So I definitely didn't cancel this claim so what is going on now.

I have no idea why there is radio silence now. The mess up is evidently on your side.
Please do better this is negligence on your part as a company

Of course this matter is important to me what kind of a statement is that. I have been paying my premiums on time I did everything I was supposed to do on my end. Submitted the claim send the documents when prompted. I was told by your team 15 days then 30 days and very recently Monday which is over 3 months later now . Today I am sitting here with the woman that I have been dealing with. Telling me yesterday that everything is submitted successfully and today it's cancelled. I honestly hope that whenever any of you have to go through any kind of claims process that the person on the other end is going to be diligent and honest and not leave you frustrated, angry and just downright speechless at how such a big company can be sitting at almost 12000 negative ratings and all claims related. Everyone of them identical to mine..

If your response is going to be what I have been hearing that I will be getting feedback and I will be contacted and you understand please do better in that as well. I don't want platitudes I want results

I will wait and see how true this is. Because to date I haven't gotten the feedback that you keep speaking about.

But also I am in contact with legal representation as well to find our what my options are an how they can assist me. I won't be just sitting as I am done and over being **** to.

Why can't you give me a timeline as too how long this is going to take? This is now the same service I am receiving from the people I have been dealing with. You are the complaints department what is the point of this you people are just as useless with regards to assistance and making sure the issue is resolved

Good Morning

Will there be feedback soon?
I have received word that the claim was cancelled in error. Is there any positive news as this can't keep going on please