*********** IDIOTS

We've been trying since January 2026 to change our banking details for the debit order. The first month we're told it's too late for the new banking details. Okay, no problem. Comes February - THE IDIOTS RUN THE DEBIT ORDER AGAINST THE OLD BANKING DETAILS!!! I've been trying non-stop to get someone to confirm the correct banking details that they want to run a double debit against, and that's simply too difficult for anyone to do. Give me strength! Wade Abrahams was the latest respondent, and before him Burche Brooklyn Wanza. They're so-called Customer Experience Professionals. JOKE! Oh, and don't forget the policy will lapse if two debit orders are missed. Is there any intelligent life at Old Mutual who can sort this out????? I can't even do a manual payment for this policy - how pathetic is that??!!!