ID number wrong on all Policies

I took out a Funeral Policy, Investment Plan and Education Plan with old mutual last year in July, when I received the policy documents, my ID number was incorrect on some of these policies,I call them, was told to send a certified copy of my ID which I did. It is now a year later and this is still not sorted out. When I call them I do not appear on their system but someone else does. which can only mean I am paying for somebody else. I have called so many times trying to get this resolved, been sent to the nearest office and they cant help me. The only thing they say is I must call the head office.<br> What I cannot understand is they failed to get my correct details on policy documents but they managed just right to get my bank details to debit my account every month.<br> The only thing I want now is to get my refund for all my money that they have been keeping for me all these months with interest since they have been keeping it for me for a full year. I am very disappointed in their service. I dont wish to do any business with them ever again. What would have happened to my family had something happened to me? this means they would have never been able to claim at all.