Icompetant staff

I called the no *** to find out about the more4u because i received this brochure in the mail. I spoke to Carol who then said she will transfer me to greenlight where i spoke to Janine who said she is not skilled to give me this info. I fail to understand because on this brochure it says more4u is in addition to your policy benefits and all i wanted to know was if i qualify for these benefits automatically but that seems to difficult to divuldge.