IAM NOT HAPPY WITH THE OLD MUTUAL SERVICE

I HAVE POLICIES WITH OLD MUTUAL AND SINCE MY ADVISER (GUGU) LEFT THE BRANCH I HAVE HAD PROBLEMS WITH THE NEW ADVISER (NKOSANA) WHO EITHER DOESNT HELP ME WITH THE PROBLEMS I HAVE OR PROMISES TO CALL ME, <br> I HAVE NOT RECIEVED MY CONTRACT FROM OLD MUTUAL,I NEED TO KNOW IF THE BENEFICIARIES ON MY POLICIES HAVE BEEN UPDATED CORRECTLY AND HE HAS TO DATE FAILED TO ASSIST<br> <br> I CALLED THE CALL CENTRE ON THE 04/01/2016 AND SPK TO XABISA WHO WAS SUPPORTED TO SENT ME FORM TO CANCEL MY POLICY AND TO DATE SHE HAS NOT SENT THEM,INSTEAD SHE PUT THROUGH TO ANOTHER DEPARTMENT WITHOUT ASSITING ME<br> <br> I HAVE MULTIPLE POLICIES WITH OLD MUTUAL AND NEED UPDATE REGARDING THEM BUT NO ONE SEEMS TO HELP ME,I HAVE TO BE TAKEN FROM PILLAR TO POST TO GET INFORMATION REGARDING MY OWN POLICIES,IAM NOT HAPPY WITH THE SERVICE AND NEED TO CANCEL MY POLICIES<br> <br> I HAVE BEEN SENDING NKOSANA ENDLESS EMAIL AT WHICH I WOULD GET AN APOLOGY AT TIMES OR HE WOULD NOT EVEN BOTHER TO REPLY<br> <br> I NEED THIS SORTED OUT A.S.A.P BECAUSE MY ACCOUNT GETS DEBITED ON MONTHLY BASIS FOR THESE POLOCIES AND WHAT IF I PASS ON TOMORROW,I NEED TO KNOW THAT ALL IS IN ORDERAND MY KIDS WILL BE TAKEN CARE OF